Village Volvo Case Study Essay -- Business Analysis Automobile Industr

Village Volvo Case Study 1. Village Volvo is an independent service operation that provides quality repair service on out of warranty Volvo at reasonable cost. The shop was build in suburb in the outskirts of the city. Unfortunately, it is not centrally and conveniently located for all of the customers, however a daily shuttle service is considered, since no alternate transportation is presently available. Village Volvo is based in a new butler building that has four work bays, plus the office, storage and the waiting room. They designed the waiting area with comfortable chairs, with TV sets, coffee, soft drinks, magazines and local newspaper. With 22 years of training and great deal of experience, Volvo is known for their satisfactory service. This operation offers a custom car service that is not normally available at the local service. They consistently maintain the set schedule for the clients who need a quick routine service, but they push clients to make appointments for repair of detailed problem. For example 3-5 PM on Wednesday and 8-10 AM on Thursday for a quick jobs. They don’t do any repairs between 7-8 AM and 5-6 PM. Each appointment is very detailed planned. There is a mechanic assigned to every client who will work on the car as well as discussing the problems and concerns of the client. The mechanic has access to the CCVD, history of the file records on each vehicle it services. After the diagnosis made by mechanic the service manager, who is the main contact provides the owner with all the detail cost and the time frame of the repair. Each repair comes with notes for the client of any potention... ...r issue is their location, perhaps I would choose more centralized place for the next Village Volvo shop. Finally, due to its location and no alternate transportation offered maybe they could think of something like a family package or little entertaining service for the kids. Many parents or single parents may consider and run their â€Å"car errands† on the weekends, when there is no school. The ideal situation would be to drop off the car and have a little time to play or put the kid in the â€Å"car school† where the children can drive a little plastic cars, learn the road rules and the signs, play the bus/ car/ gas station†¦etc. The kids would love it and parents can easily run the errands with their children and spend some more time together. This way the Village Volvo would definitely differentiate from Volvo dealers.